Exchanges & Returns

Twelvepieces allow returns and exchanges up to 12 days of the order delivery date. all returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be provided with any return. Exchange shipping will be paid by Twelvepieces. Return shipping will be paid by the customer.

 

Once the returned product arrives, it will be inspected by the Twelvepieces team. If team twelvepieces determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.  


If you regret your purchase, the goods must be returned to:

Twelvepieces Aps
Mindet 4 . st
8000 Aarhus C
Denmark
Att. Returns/ Twelvepieces

Email: info@twelvepieces.dk

We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.